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Lessons Learned is a page dedicated to plumbing stories, both good and bad, that feature a lesson to be learned.

Real-Life Plumbing Stories: The Good, The Bad, and the Funny

Do you ever wonder what kind of stories plumbers have to tell? Take a moment to read through some of these plumbing tales that have been accumulated over time. From feel-good stories about happy customers to cautionary tales of what happens when you hire the wrong plumber, all these stories will give you more insight into the fascinating world of plumbing.

Our mission here is to get people talking about their experiences with different plumbing companies and services. We want to ensure that when it comes time for you to choose a plumbing service, you are making an informed decision. Through our collection of stories from both customers and professionals alike, we hope that you can learn more about the industry and make an educated decision when it comes to plumbing.

Let's take a look at some of these stories and see what we can learn! 

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Non-Experienced Plumbers 

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Zero Integrity 

Quantity Over Quality

This page was made to give people a better understanding of the plumbing world. Our goal is to be informative, passionate, but also persuasive in that we hope customers will research and find a trustworthy plumbing company before they select one for their service needs.

 

We want to get people talking about their experiences with different companies and services so that everyone can make informed decisions. Read on for our collection of feel-good stories, cautionary tales, and funny stories from customers and professionals alike! 

Actions Have Consequences.

Unfortunately, we often hear stories where employees do something to save a life or protect someone, and they get fired for doing the right thing.  I need to share a story that happened today with one of my customers. I am going to leave some details out for privacy reasons.
 
An employee from A-1 Sewer and Septic was working in the basement of a house when he heard someone upstairs yelling for help. He ran upstairs to find a person unconscious and unresponsive.

He gave the person CPR and resuscitated them.  The First Responders said the person would not have made it if he hadn’t given them CPR. ( WOW!)


After this happened, the service tech called the office and asked if he could take a break before his next service call. The customer service manager said,

“Of course not. Go home for the rest of the day. We can discuss this later.”

(Really!?! You sent the guy home after saving someone’s life?)
 
The customer service manager not only sent him home for the rest of the day, but they also sent him home with pay and appreciation for doing the right thing. He wasn’t reprimanded. He was praised for taking action!
 
It is an incredible feeling to work with companies whose actions match their words. Not only did the service tech do the right thing at the right time, but the customer service manager also didn’t need to check to see if she could let him take time off; she took action that matched the company’s values.

Words cannot express the pride and joy I am experiencing just knowing I work with a company that truly values its employees.

 

-Jason Shehan, A-1 Sewer & Septic Operations Manager

 

 

Quality Work for Fair Prices

It's unfortunate that sewer and drain clearing companies value profit over quality, but we want consumers to understand that not all plumbing companies operate that way. On average, trustworthy companies may charge more for sewer line cleaning services but use a 3 1/2" blade that will actually clean your 4" pipe.  However, it's important to know that the extra charge and investment in a quality, honest company also comes with a clean sewer line. 

 

Before consumers pay thousands of dollars on a sewer repair or replacement, check the background, research the plumbing company, and ask what the warranty entails before hiring. If a technician pushes high-pressure sales techniques, take a step back, and get a second opinion from another company. Remember, you as the consumer is in control of this. It's not necessary to pay for expensive repairs immediately. Trust your gut and gather more information before hiring!

 

​If you feel you have been scammed by a sewer and drain cleaning company, let us know so we can take a look and provide other recommendations or schedule an appointment. Remember, you have time!

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